Order acknowledgement is a written confirmation that the order is bookend or received. The sales manager or online software should issue you and order acknowledgement, as soon as you made an order booking, or purchase order. After receiving an Order acknowledgement it is being expected that customer should make a payment for ordered goods and services, and therefore you can expect to receive an invoice or the bill.
Order acknowledgement should be printed on the company memo and must have following elements:
- Order number
- Customer name/number
- Date when the order is being received
- Shipping details
- Payment status and terms
- List of items being ordered and quantity
- Unit price and price for the lot
- Amount due
- Total tax
- Stamp or the electronic signature.
Here is layout of a typical order acknowledgement
Re: ORDER X010122568
Dear Ms Smith
We would like to take this opportunity to thank you for your recent order, placed on December 2, 2019, order number (X010122568).
Please kindly note that Your order is being processed and will be shipped out to you within the next 4 working days.
We will update you continuously on your item’s status during transit.
As we strive to continuously provide an efficient and reliable service, should you not be satisfied with something, please do not hesitate to contact our customer service support center on telephone number (0800 12121230) quoting your order number in full and one of our representatives will do their best to assist you.
Thank you for the cooperation.